Refund Policy

REFUND AND RETURN POLICY

REFUND AND RETURN POLICY FOR PERSONALIZED PRODUCTS

We do not accept returns on personalized products. This is because the product has been customized specifically for you and cannot be resold. Therefore, it is important to double-check your order before submitting it to ensure that all information is correct.

If there is a manufacturing error or product defect with your order, please contact our customer service as soon as possible to report the issue and request a replacement. To request a replacement, contact us at info@california-license-plate.com with your order number and a description of the issue. We will provide you with instructions for the replacement process.

ANY RETURNS OR PROBLEMS THAT OCCUR BECAUSE OF AN ERROR ON OUR PART (MANUFACTURING ERROR OR PRODUCT DEFECT) WILL BE HANDLED AT OUR EXPENSE.

Before shipping a replacement, we may request that the defective item be destroyed and ask you to email a photo of the destroyed item. If the item is not destroyed by the buyer, no exchange will be made. These are the terms of our policy if our company makes a mistake during production.

Refunds (Personalized Products – Company Fault)

If you have received a defective personalized product due to the company’s fault, you have three choices:

  1. Get a full refund.

  2. Get a replacement (if available) at no extra cost.

  3. Keep the faulty product but get compensation for the difference in value compared with one in good condition.

Customers should request a refund or an exchange within 30 days from the date of purchase.

To initiate a refund or an exchange, contact us at info@california-license-plate.com, with your order number and a description of the issue.

We will notify you once we’ve received and reviewed your request, and let you know whether the refund is approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your refund, please contact us at info@california-license-plate.com.

Our ultimate goal is for you to love what you have purchased. If you have any questions or concerns, please do not hesitate to contact us at info@california-license-plate.com.

REFUND AND RETURN POLICY FOR NON-PERSONALIZED PRODUCTS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Additional fees may apply if the item is not returned in original packaging. Return shipping costs will be at the customer’s expense. Some products are offered with free shipping—please note that if you return a product that had free shipping, our actual outbound shipping costs will be deducted from your refund.

Returns will be inspected prior to issuing credit. We do not refund items that are damaged or lost during the return shipping process.

To start a return, contact us at info@california-license-plate.com.
Returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label (if applicable), as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return question at info@california-license-plate.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be unused, with tags, and in its original packaging, and you’ll need proof of purchase.

Refunds (Non-personalized Products)

We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

We do not refund the shipping fees paid.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@california-license-plate.com.

CAUTION – PLEASE READ BEFORE PURCHASE

Unfortunately, our license plates are not perfect. There are several weak points. Please make sure to read and understand the following points before placing an order:

Preview Button
The preview shown during ordering is an example only. The final product may differ in text size/shape, colors, graphics, or plate shape. This is not a reason for a complaint or return of goods.

License plates may be bent
Our license plates are made of aluminum and pressed by hand using a hydraulic machine. Slight bending may occur and cannot always be avoided. This is not a reason for a complaint or return.

Markings on embossed license plates
Minor markings from the embossing process are typical and not considered defects. This is not a reason for a complaint or return.

Colors may differ
Actual product colors may vary due to display differences and lighting conditions.

Legal disclaimer
Replica license plates sold on www.california-license-plate.com are for non-official use only and must never be used in place of officially government-issued license plates.

WARRANTY

The license plate has a twelve (12) months warranty period beginning on the date stated on your invoice.

WARRANTY LIMITATIONS AND EXCLUSIONS

Our warranty does not cover:

  • Damage caused by motorized car washes, cleaning solvents and car polishes

  • Improper installation or modification

  • Hail, road hazards, acid rain

  • Off-road vehicle use